Delivery Time and Costs:
Regarding potential delivery delay due to the impact of COVID -19.
A - Free Shipping Country
Shipping is FREE on all orders for the following countries:
| Country | Delivery Time |
| United States | 3~12 days |
| Canada | 3~15 days |
| United Kingdom / Japan | 3~7 days |
| France / Germany / Korea | 3~9 days |
| Spain / Italy / Thailand | 4~13 days |
| Australia / New Zealand / United Arab Emirates / Finland / Turkey / India / Saudi Arabia / Israel / Sweden / Denmark / Singapore / Philippines / Switzerland / Greece / Bulgaria / Romania / Ukraine / Estonia / Slovakia / Slovenia / Hungary / Latvia / Croatia / Lithuania / Malta / Cyprus |
7~15 days |
| Netherlands / Austria / Belgium / Luxembourg / Poland / Portugal / Ireland / Czech Republic |
10~12 days |
| Russia / Norway / Malaysia / Indonesia / Vietnam / Belarus |
10-45 days |
| Chile | 12-20 days |
| Brazil / Mexico / Colombia / South Africa | 15-30 days |
| Peru | 20-40 days |
B - Rest of the world
The shipping cost for the countries not mentioned above is $15. The orders are shipped with a delivery time frame of about 7-45 business days once processed. (Due to the global pandemic, the shipping may not allow for some countries in the current situation)
Processing time:
Once you make a purchase, your items will be dispatched within the next 24 hours. In some cases, items may ship separately.
Shipping carriers:
We use your country's local postal service for delivery, such as Amazon Logistics, UPS, USPS, DHL, Canada Post, Australia Post, Royal Mail, Hermes, Yodel, DDP, La Poste, Deutsche Post, Correos, Poste Italiane, Australia Post, Aramex, etc.
- For Customers from US/CA/UK/DE/FR/ES/IT orders, products will be shipped from local place, using Amazon's delivery service (FBA) in order to ensure fast shipping timeframes and reliable delivery. Amazon will assign a carrier partner for your shipment.
- For customers outside US/CA/UK/DE/FR/ES/IT, all products will be shipped internationally from China.
Order confirmation & tracking:
You will receive a tracking link with your delivery confirmation email, which will allow you to check your order status online anytime. The tracking number is active within 24 hours of your purchase. If you have any questions, feel free to contact our customer service team: TRUSCENDLURE@truscend.net
- Duty and taxes are the customer’s responsibility since we do not pre-collect import duties and taxes at the time of your order (please contact your local Custom’s Office for an estimate of these fees).
- Given that you are ordering merchandise from a company outside of your country, local customs officials may require inspection of imported parcels and assess appropriate import duties and taxes.